About Hayes Garden World
Hayes Garden World has been trading off the same site on Lake Road in Ambleside in the glorious English Lake District UNESCO World Heritage Site for over 200 years. Expanding over the years from a nursery just selling plants to the huge multifaceted garden-centric store of today. The most notable extensions have been the Crystal Palace, which now houses the Houseplant Department, in the mid-1980s and the new Hanger extension at the north end of the building in the early 2010s, which is now home to the Garden Furniture Department in spring and autumn and the stunning Christmas Department in autumn and winter.
The Outdoor Plant area has expanded considerably in the last 20 years to encompass a compost and greenhouse area, outdoor garden containers and ornaments, timber products and the hugely popular children’s attractions, Fairy World, which runs over the summer, and Santa’s Grotto.
Also newly located to the back of the nursery is The Barbecue Shop, one of the largest BBQ centres in the north of England. Open all the year round, it sells everything from a fully fitted outdoor kitchen containing a grill, sink, fridge, prep areas and masses of storage to a simple tub of Angus & Oink BBQ rub. Keep an eye on our Events page as we regularly run BBQ classes for both newbies and experienced grillers, where we show you how to cook various world cuisines on your BBQ, and our Christmas dinner BBQ class shows you that it can be used all year round, not just for summer.
Our Four Seasons Terrace Cafe has just had the first stage of a complete refurbishment completed, giving you more space and privacy. The new menus use a lot of local produce and are changed seasonally, serving a selection of main meals, lighter bites, breakfast or just coffee and scones. We have abolished the old self-service system in favour of table service so you can relax as soon as you reach the top of the stairs. Although the main restaurant does not allow dogs, they are welcome on the outside terrace with stunning views of the surrounding Lakeland Fells.
Customer satisfaction is paramount to everything we do, whether it’s delivering your furniture or just providing coffee and cakes. With this in mind, we only source products from the very best suppliers. Click here to read about all our products which have been assessed by various media outlets and been found to be of excellent quality and extremely good value for money.
Our current ranking on Trustpilot is 4.5*, so you can be assured that we will strive to ensure you have the best possible experience. Our Customer Services department is dedicated to achieving this high standard of service and if problems do arise they will rectify them immediately. Click here to go to the Contact Us page, where you can either send us an email or phone the store or the Internet Department depending upon where you bought your products. As a thank you to our customers for their loyalty, we offer a Loyalty Card so you can enjoy the occasional treat courtesy of Hayes Garden World.
If you think you have what it takes to deliver exceptional service to our customers, keep an eye on our Vacancies page for upcoming opportunities to join our team. Click here to meet some of our dedicated team members who have given the company many years of dedicated service and are contributing hugely to its continued success.
Free staff transport is provided from selected areas, this is just a small part of our commitment to reducing our carbon footprint. Other initiatives include recycling all our packaging and watering the nursery plants with rainwater which we collect in vast underground reservoirs. Click here to read about all our efforts to run the company sustainably.
As part of our ongoing commitment to providing as wide a range of services as possible to our customers, we have a wealth of information on gardening, barbecuing, outdoor living, garden furniture, the environment and Christmas on our blog pages. If you are seeking specific information, visit the Knowledge Centre, where you can search for your particular topic of interest.