Skip to main content
Hayes USP Free Delivery on all orders over £50Hayes USP One Year Extended WarrantyHayes USP Trustpilot Reviews01539482333

Meet The Team

About Hayes

Plants, planting and landscaping has been our life for almost 200 years, as a consequence our depth of knowledge is vast. We now also have aquarium staff who are able to offer advice in fresh water, tropical and marine fish keeping, ponds, pond plants and water features. Across our business we employ over 100 people, with several having over 50 years experience in each of their fields. Perhaps you’d like to meet a few...?

Richard Clark

Internet sales and customer services manager

After attending catering college Richard spent the major part of his career in the hospitality industry, working for top hotel chain Best Western. He ran his own B&B in Windermere for several years before joining Hayes, so total customer satisfaction has always been at the core of his working ethic. When not at work he loves nothing more than spending time with his family and training new pup Ralph.

Paul Crossland

Outdoor Plant Team Leader and Buyer

Paul has worked at Hayes since leaving school, working up through the ranks to his present position. He regularly travels to Europe as well as UK nurseries and growers to source the very best plants for our customer’s gardens. He also sources the very best Gold Standard Christmas trees to make sure that needle drop is minimal. In his spare time, he loves bowling and belongs to the Kendal Victoria Bowling Club.

Lyndan Orvis

E-commerce Manager

Lyndan is in charge of all digital marketing and oversees the website. He started at Hayes in 1996 working in the garden furniture department, but found his niche when he launched the Hayes Ecommerce site in 2006. He has grown the department to the present where it provides employment for over 30 local people. When not at work he loves being with his wife and daughter and walking his Golden Retriever Archie.  

Janice Hamilton

Internet Sales Advisor

Janice began life at Hayes working for one of our sister companies before moving over to the Internet department. She is very much a people person, often having long conversations with customers and acting as an agony aunt. She is the chief medical officer with Coniston Mountain Rescue and also a First Responder who loves helping people. When not at work she can be found up Coniston Old Man with her dog Harlie.

Alison Haselden

Internet Sales Advisor

Alison started life at Hayes on the tills in the store before moving over to the Internet Department, where she loves advising our customers, particularly if they want a Palermo parasol! She loves nothing more than walking the Lakeland fells or sailing with her husband. The other love of her life is grandson Charlie who at only a few months old has been introduced to the joys of walking the Wainwright trails.

Pat Calvert-Thompson

Checkout Operator

The oldest staff member of Hayes, and one of the longest serving, Pat originally came from Liverpool. Throughout her long working life Pat has had an interesting variety of jobs from working in a building society to restaurant supervisor at Hayes. When not working Pat loves to relax with a good book and enjoys coffee with friends and of course following Liverpool FC.

Caroline Young

Store Merchandiser

Caroline is born and bred Cumbrian from a farming family, now living in the beautiful Lyth Valley. She trained as a florist and is responsible for the gorgeous displays seen around the store. In her spare time she creates spectacular floral arrangements and bridal bouquets for family, friends and neighbours special occasions. Her creativity doesn’t stop there as she spends many hours on her various craft projects.

Liz Hall

Events Team Member and Santa's Helper

Liz originally came from Ulverston but was brought up in Norfolk; her love of walking the Lakeland hills brought her back to Cumbria and she now lives in Windermere. She originally trained as a chef but has now worked directly with the general public for several years. Her catering training has never left and in her spare time she loves baking and cooking along with her love of the fells.

Tina Woodend

Gifts Team Member

Tina is responsible for our Clothing and Footwear department and loves helping customers find that special piece. She started her working life in the shipyard at Barrow and has had various jobs including a stint on London Transport. Her spare time is spent just chilling and appreciating the beauty of the countryside surrounding her home. She also enjoys socialising and crafting.

Ian Hodgett

Furniture and Barbecue Team Leader and Buyer

Ian came to Hayes straight from school and worked his way up to be the Team Leader of the Furniture and Barbecue Departments. He travels the UK, Europe and the US sourcing the very best in outdoor furniture and barbecues with the result that we have one of the largest BBQ outlets in the north of England. When not working he enjoys being with his family and cooking on his range of barbecues and grills.