The Santa Express​ FAQ's

The Santa Express​ 2018

Important frequently asked questions

How can I purchase tickets?

Tickets can be purchase on our website by using the button below. We will be announcing a release date on our social media pages so look out for it.

What are the ticket prices?

Off Peak (Weekdays):

Babies 0-1yrs - £10.00

Children 1-15yrs - £12.00

Adults - £2.00

Peak Times (Weekends):

Babies 0-1yr - £12.00

Children 1-15yrs - £14.00

Adults - £2.00

How will I receive my tickets?

Tickets will be emailed to the address given when the tickets are purchased.

Will I need to print my ticket?

Tickets do not have to be printed and can be shown on mobile phones. If you do not have either you can confirm in the ticket office the details you booked with.

Will I be able to turn up on the day and buy a ticket?

We highly recommend that you book online prior to your visit to avoid disappointment on the day, although if we do have space you can buy a ticket in our ticket office at the entrance.

I forgot to buy a ticket for a member of my party, can they be squeezed in on the day?

We strongly advise calling us before bringing an extra member along, as the session could be fully booked. 

Please do not assume on the day we have spaces because the website is showing spaces available as these spaces usually get filled by telephone booking in the mornings which do not show on our online booking system.

Is the Grotto wheelchair friendly?

Yes, the event can be accessed using wheelchairs. We measured the space using our own instore wheelchairs so please be aware that some may be too wide, however you are more than welcome to use ours if possible.

What is the Booking policy?

  • At least one adult ticket must be purchased alongside all children’s tickets. Additional adult’s tickets may not be available on arrival so please ensure you buy the correct amount of tickets.
  • Please be aware that we can only transfer tickets 24 hours prior to your booking and you will incur a £5 admin fee.
  • Tickets are non-refundable. Please ensure you are able to fulfil your booking before completing the purchase.

What is the refund policy?

  • If we need to close for any reason you will be offered a full refund or the chance to change your ticket for an alternative day. (Subject to availability)
  • If you are late for your allocated time or cannot make your session for any reason unfortunately we cannot offer refunds. (Excluding exceptional circumstance, 24 hours in advance)
  • Tickets are non-refundable. Please ensure you are able to fulfil your booking before completing the purchase.

Gifts and photos

  • If your gift is broken or damaged please let us know and we can provide a replacement within 48 hours.
  • Please check all photo products before leaving the photo office and ensure you are happy with the layout and quality. Unfortunately after 24 hours the photos get erased so therefore we will be unable to reprint after this time frame.