From Saturday 3rd November to Sunday 23rd December 2018

The Santa Express @ Hayes Garden World!

Please take a look at our events page for a selection of current events


Join The Santa Express @ Hayes Garden World

Take a round trip to meet Santa at the North Pole, but where has Santa's train gone? Step onto the tracks and follow his long journey into our winter wonderland. Search for the golden tickets hidden along the way. Throw snowballs with the snowmen and help the penguin’s fish for food. At last Santa's train, hop onto our stationary express train for your own photo opportunity before arriving at Santa’s workshop to make Father Christmas's very own reindeer food.

Last stop meet Santa for a gift, book and photo opportunity.

Spaces are available in advance by online booking only. (Non-refundable & Non-transferable). Price is inclusive of a visit to Santa, activities along the way, a present, souvenir picture and a book to take home (book per family).


* The Santa Express @ Hayes Garden World does not involve an actual moving train ride, however there will be a life size train and carriage inside which families can hop onto for their own photo opportunities.*

Santa Express Opening Times

The Santa Express will be open from the 3rd November, train times are as follows.

November: Every Friday, Saturday and Sunday.

December: Every day from the 1st of December until the 23rd. 

Bookings available every 15 minutes from 9.45am (Sunday 10.45am)  – 12.45pm then 13.45pm - 4.45pm.

Ticket Prices

Off Peak (Weekdays):

Babies 0-1yrs - £10.00

Children 1-15yrs - £12.00

Adults - £2.00

Peak Times (Weekends):

Babies 0-1yr - £12.00

Children 1-15yrs - £14.00

Adults - £2.00

Booking essential, please book online using the button on the left to reserve your places in advance.

In case you require further information try reading The Santa Express​ FAQ's (frequently asked questions) before contacting us with a query.

Terms and Conditions


  • At least one adult ticket must be purchased alongside all children’s tickets. Additional adult’s tickets may not be available on arrival so please ensure you buy the correct amount of tickets.
  • Please be aware that we can only transfer tickets 24 hours prior to your booking and you will incur a £5 admin fee.
  • Tickets are non-refundable. Please ensure you are able to fulfil your booking before completing the purchase.


  • If we need to close for any reason you will be offered a full refund or the chance to change your ticket for an alternative day. (Subject to availability)
  • If you are late for your allocated time or cannot make your session for any reason unfortunately we cannot offer refunds. (Excluding exceptional circumstance, 24 hours in advance)
  • Tickets are non-refundable. Please ensure you are able to fulfil your booking before completing the purchase.

Gifts and photos

  • If your gift is broken or damaged please let us know and we can provide a replacement within 48 hours.
  • Please check all photo products before leaving the photo office and ensure you are happy with the layout and quality. Unfortunately after 24 hours the photos get erased so therefore we will be unable to reprint after this time frame.