IMPORTANT DELIVERY INFORMATION
Reducing the risk of disease (Covid-19)
Any staff member reporting symptoms of the virus will be sent home immediately to isolate, all employees are being advised to wash their hands regularly or use hand sanitiser where needed.
We are taking our responsibility, as an organisation that connects with a lot of customers nationwide extremely seriously, we will continue to evolve our process’s as new information arises to keep everyone safe as much as possible if there are any updates or changes we will keep you informed.
Contactless Delivery (Covid-19)
The most up-to-date recommendations and concerns around social distancing to help prevent the spread of illness. In order to help you our customers, although unorthodox we now operate contactless deliveries, our teams will arrive knock on the door make a visual confirmation with the customer through the door/window and leave the products on the doorstep or external location of choice. The delivery will not require a signature. In order for us to achieve this please advise in the comments box where you would like the goods leaving?
Hayes Garden World operates its own fleet of delivery vehicles. Delivery is available throughout mainland England, Scotland and Wales. We also use a network of carriers for smaller items and Christmas Trees.
FREE delivery on all orders over £50 to mainland UK addresses only. £4.99 on any basket total under £50. This does not extend to products that are on sale in-store and not listed online. See below for further more detailed information.
These are the charges applicable to your delivery
£4.99 for any checkout under £50 to the mainland UK, we will notify you within 24hrs hours or your estimated delivery date. Garden Furniture items may take longer but you will be notified of any delay within 24 Hours.
If you wish to have the deliver on a specific working day, just specify in the comments box when completing your order.
Northern Ireland and Off Shore Islands - Unfortunately we are NOT delivering outside the UK mainland at present
“Hayes is able to deliver to the Scottish Islands/Highlands, Channel Islands, Northern Ireland, Isle of Man and Isle of Wight. However, due to transportation costs, the standard delivery rate will not apply, but will automatically be displayed on your order after you enter your postcode.
Please note we do not deliver to European or International destinations.”
- Standard delivery will be made on a rigid vehicle with a tail lift and a pump truck (This is not a crane off-load).
- Your delivery may take up to 7 working days.
- Our carrier will contact you to arrange delivery.
- All times quoted for delivery once you have been contacted are approximate.
- Someone must be on-site to receive the goods.
- Delivery will only be made to the nearest suitable spot. This may be the pavement if an obstacle or unsuitable surface is present (e.g. gravel).
- It is not the drivers' responsibility to move the goods around the site.
What Time Will My Delivery Arrive?
We operate our own delivery vans, each with a highly trained delivery driver. These vehicle's cover the length and breadth of the UK mainland and tend to deliver high-end products and items that are not suitable for delivery by the carrier.
What if I Cannot Be Home To Accept The Delivery?
If you can not be home to accept your delivery, you may leave instructions for the driver to leave your goods with a neighbour or in a location around the property that you are happy with. In these instances, we will not require a signature.
Will I Need To Help The Driver Unload?
Occasionally when very heavy products are ordered and the delivery is scheduled on our own transport, the driver may need help when unloading the products. Your delivery may be arranged on the condition that there is an able-bodied person there to assist the driver when unloading (in these instances this will be discussed when you are contacted to arrange the delivery and accurate E.T.A. will be given).
Can I Select A Separate Delivery Address?
It is possible to select a different delivery address if required, there is an option to select this after completing the cardholders address.
Internet delivery charges may vary from those offered in our stores. This is due to the variation of products offered.