GREAT NEWS - The store is now open:
10:00 - 4:00 Monday - Friday
Restaurants, cafes and pubs are allowed to open from Saturday 4th July, however please note our Four Seasons Restaurant and Toilets will remain CLOSED until we can implement new systems, as we can no longer operate as a self-service cafe.
*Due to COVID-19 there are no events running in 2020, this includes Fairy World and the planned BBQ classes, at the moment running Santa's Grotto is uncertain but in accordance with government guidelines we will be making this decision by the end of August, please keep an eye on our Facebook page for updates.*
We know a lot of you have been eagerly awaiting the store re-opening so you can crack on and get your gardens looking fabulous.
As you can imagine we have had to do quite a few modifications to the store to ensure you and our staff are safe. We are dreadfully sorry but we cannot offer all our previous services but we know you will understand that we cannot adhere to the 2m (6ft) social distancing guidelines in these areas.
Please enter the store at the south entrance (Windermere end) and exit at the north entrance (Ambleside end). There are staff at the south entrance to give you a disinfected trolley, to explain the one-way system and also to answer any other queries you may have. There are signs throughout the store pointing you in the right direction and also tape on the floor at 6' (2m) intervals through the one-way system to help you keep your distance. If you require compost please ask at the tills and then drive round to the north exit car park where someone will load it into your car.
We fully understand that our more vulnerable customers may not want to risk coming to the store so our Personal Shopper service will continue to operate into the foreseeable future. Please just email your requirements and a contact number to: [email protected] For full details of these services please click here to read the full terms and conditions. Click here to see what is looking great in the nursery at the moment.
The new guidelines and modifications are outlined below:
Restricted opening hours: Monday - Friday, 10 - 4
One-way system implemented
Restaurant and toilets will remain closed
Maximum of 2 customers per household, regardless of whether they are adults or children
Pay by contactless, or card if over limit: Apple/Android Pay £100, Debit/Credit £45
Limited number of customers in the store at any one time
Customers and staff to maintain social distancing
Hayes Management and Staff sincerely hope you have stayed well and hope to see you soon and that even with these new restrictions you can still enjoy your visit. We are dreadfully sorry but in line with other retail outlets we cannot accept families or browsers so please just keep moving through the store.