Hayes Garden World personal shopping service
Hayes Garden World
Our Hayes employees, have a vast wealth of knowledge, we have several staff with over 50 years experience each of their fields. Plants, planting and landscaping have been our life for almost 200 year. With over 100 staff across the garden centre, our depth of knowledge is vast. We now also have aquarium staff who are able to offer advice in fresh water, tropical and marine fish keeping, ponds, pond plants and water features.

Hayes Personal Shopping Service

STORE NOW OPEN 7 days a week 10:00 - 4:00

Struggling to keep your garden looking good? We can help

Although the store has reopened the Personal Shopper service will be available for the foreseeable future. We apologise for the fact that we are slow to answer the phone but we are receiving an unprecedented amount of calls so please email: [email protected] and we will get back to you; please include your requirements and a contact number. 


If you are planning on paying the store a visit please click here to read the 'Safe Shopping' guidelines.

Store customer guidelines

*Due to COVID-19 there are no events running in 2020, this includes Fairy World and the planned BBQ classes, at the moment running Santa's Grotto is uncertain but in accordance with government guidelines we will be making this decision by the end of August, please keep an eye on our Facebook page for updates.*

Here at Hayes Garden World we realise that our customers gardens are their pride and joy, so have implemented temporary measures to ensure our customers can still potter in the garden. 

If you are self-isolating for a lengthy period it is important that you stay mobile, get some fresh air and stay motivated. While the government is advising getting fresh air and exercise please remember to avoid other people and keep the 6' apart rule. There’s nothing better than a garden for lifting the spirits, Monty Don says that it’s the secret to happiness and we all need some of that at the moment. 

Now that the children are off school why not teach them to bake, we have everything you need in our Kitchenware Department. Sowing seeds is also a great project for the kids and it’s so easy, you don’t even need a garden. Grow some salad leaves on a sunny windowsill or sow a sunflower seed in a pot. Our Toy Department has plenty of Lego, Woodcraft, jigsaws and much more besides to keep little hands out of mischief!

Toy Department Hayes Garden World

We have set up a personal shopper service to enable our customers to still be able to acquire their plants, that special present or the feed for the wild birds. Goods from all our departments is available for delivery not just for the garden. Remember all those jobs you were meaning to do but just haven’t had the time? Well now you do have the time and the weather to create that relaxing space where you can enjoy a barbecue with family and friends in summer when all this upset will hopefully be over.

Clear away all the clutter, get the power washer out, check out the barbecue and the furniture, give them a spring clean then all you have to do is make it look inviting with a few pots of colour. The bigger the pot the more impact it has, and what’s more you don’t have to struggle getting it into the car, just give us a call and we will do the rest.

If you’re a keen barbecuer why not place a container of herbs besides your grill, we have quite a few herbs in stock at the moment and absolutely masses of containers in every colour and size imaginable. If you need inspiration for tasty, easy BBQ dishes we have a huge number on the blog site, including step by step videos from Richard Holden.

Spring bedding Hayes Garden World

If your furniture and barbecue need un upgrade all this seasons furniture is on the website; due to the coronavirus outbreak we are experiencing some delay in delivery but we do have limited stock of most furniture. If you email the Internet Customer Services team, via the 'Contact Us' page, they will be able to advise what is in stock and what is on a delay, we are dreadfully sorry but due to the sheer amount of correspondence we are receiving at the moment we are slower than normal in responding to your queries.

Furniture Department Hayes Garden World

Now that spring is here and there are masses of daffodils why not bring some into the house, we have vases of all sizes and colour. Don’t have flowers in the garden? We have a floral abundance of silk flowers or scented reed diffusers and candles to bring the smell of spring indoors. Need a gift for someone to say thank you for doing your shopping, forgotten a birthday in all the mayhem or just need cheering up? 

Silk flowers Hayes Garden World

Don’t forget your four-legged friend, our Pet Department has new collars and leads, treats and more, just give them a call. Your feathered friends are not forgotten either, we have small packs of seed from ½ kg to 12.5kg bags, peanuts, mealworms, single feeders, multi-feeder stations, houses, nest boxes and lots more. 

We can take Beautiful Gardens vouchers over the phone so you are not going to miss out on our great offers.

Delivery details

Delivery is £5 - £10 and covers the local area; between Keswick in the north and Kendal in the south. In order to minimise contact between yourself and the delivery driver we are asking you please to designate a delivery area where your goods can be left. Our driver will ring the bell and then leave the goods without waiting for an answer. More or less anything the store sells will be available for delivery except for large and heavy furniture items which require a 2-man delivery team. These items will be available through our website.

Contact details

Contact us by email from our ‘Contact Us’ page and we will call you back

Webstore: https://www.hayesgardenworld.co.uk/

Our internet department has temporarily closed the phone lines as they are receiving an enormous amount of calls so please email from the 'Contact Us' page (link above) and we will deal with your query as soon as possible but please be patient with us in this difficult time. 

We fervently hope that you stay safe, be kind to each other and that these conditions will be short-lived and you will soon be able to join us in person again.

Please note that as the safety of our customers and staff is our primary concern we have taken the decision to cancel all our forthcoming events; Fairy World and the Barbecue Courses. Please keep an eye on the Events page for rescheduled dates once this madness is over. There is no need to call the store, customers who have already booked will be contacted within the next 2 days.