GCA Members

Jul 29
POSTED BY Lyndan Orvis
The Garden Centre Association Member

Hayes Garden World are proud to be members of the Garden Centre Association. This Association believes in sharing information and experiences at all levels, from senior management to the shop floor, and strives to achieve excellence in customer service, plant quality and reliability. Winter Conferences and summer workshops for garden Centre proprietors, managers and staff are a crucial part of the work of the GCA to enhance good communication skills and advise members of the latest retail initiatives to encourage customers to visit garden Centre. As a garden Centre that is constantly trying to improve the services we offer and the way we offer them, the GCA is a vital aid in guiding Hayes through the most reliable and most effective methods of doing this.

We have completed a huge development at Hayes, allowing us to expand our plant collections, composts, pots and all those other products that you cannot get off the supermarket shelf. In addition to this we have improved our point of sale, enhanced the information that we offer on our products and we will ensure that staff are trained with the knowledge to assist our customers and ensure they get exactly what they need.

With the advice of the GCA, we have introduced a Plant Guarantee Scheme - whereby members undertake to replace hardy plants that fail to grow in the customer's garden. The scheme enhances the GCA's belief that customers should be assured that they can buy plants with confidence at any member garden Centre. For more information on the Hayes 5 Year guarantee click here.

2015 GCA Awards

Every day we strive towards improving customer satisfaction and the GCA's Independent Garden Centre of the Year Award is a measure of how successful we are. The results for 2015 have just come through & we are proud to announce that we are one of only eight garden centres in the whole of the North West area to achieve a 'Highly Commended' Award & we were also joint second in the Best Outdoor Living Retailer & third in the Best Indoor Lifestyle Retailer in the Destination Centre category. These awards come on top of 10 'Awards of Merit' for different aspects of the garden centre including our Restaurant, Indoor Lifestyle, Aquatics & Website. In the coming year we will continue working hard to ensure that a visit to Hayes Garden World is synonymous with quality & inspiration.

With almost 20 years experience sourcing, importing and retailing garden furniture. He has a great understanding of the UK furniture market, with vast knowledge of the suppliers and brands available. Lyndan now runs the E-Commerce for Hayes Garden World and is available to share this knowledge on our regular blogs. Feel free to comment on any of his blogs or add your questions for a response.
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