Hayes Garden World are proud to be members of the GCA. This Association believes in sharing information and experiences at all levels, from senior management to the shop floor, and strives to achieve excellence in customer service, plant quality and reliability. Winter Conferences and summer workshops for garden Centre proprietors, managers and staff are a crucial part of the work of the GCA to enhance good communication skills and advise members of the latest retail initiatives to encourage customers to visit garden Centre. As a garden Centre that is constantly trying to improve the services we offer and the way we offer them, the GCA is a vital aid in guiding Hayes through the most reliable and most effective methods of doing this.
Every day we strive towards improving customer satisfaction and the GCA's Independent Garden Centre of the Year Award is a measure of how successful we are. This year '2013', we hope to rank as one of the top 10 Garden Centre's in the UK. We have just completed a huge development at Hayes, allowing us to expand our plant collections, composts, pots and all those other products that you cannot get off the supermarket shelf. In addition to this we have improved our point of sale, enhanced the information that we offer on our products and we will ensure that staff are trained with the knowledge to assist our customers and ensure they get exactly what they need.
With the advice of the GCA, we have introduced a Plant Guarantee Scheme - whereby members undertake to replace hardy plants that fail to grow in the customer's garden. The scheme enhances the GCA's belief that customers should be assured that they can buy plants with confidence at any member garden Centre. For more information on the Hayes 5 Year guarantee click here.